FAQ

Frequently Asked Questions

Toobaa is 100% online but supplies its merchandise to a few shops.

Kindly check the authorised retailers on the home page.

 

Toobaa Online is 100% owned and managed by Toobaa Singapore.

Toobaa Singapore is a Singapore registered company with the following business registration UEN: 53362747L

Check Singapore business registration here.

 

In line with Toobaa’s commitment to provide you with an ideal fit, each jubah, kurta or pants listing comes with an individual size guide.

The size guide consists of a size table and a diagram for every single size.

Getting the right size is easy and we recommend that you select one that is similar to your favourite garment of a similar type at home. We do not recommend measuring your own body.

 

Singapore : Not including the weekends, every confirmed order by 9am, should be delivered by our trusted courier within the next 1-2 days.

Malaysia : Not including the weekends, every confirmed order by 9am, should be delivered by our trusted courier within the next 3-7 days

Delivery charges for Singapore is only S$2.50. This is waived for orders above S$70.

Delivery charges for Malaysia is only S$7.50. This is waived for orders above S$100.

Exchanges are always welcome, even the sales items. The following conditions apply :

1) Items should be unused, unwashed, and with tags intact.

2) Within 30 days from order date.

3) Delivery / shipping costs will be borne by the purchaser, unless it is the result of our error.

Kindly whatsApp here should you require an exchange.

Yes, you may refund with no questions asked. The following conditions apply:

1) Items should be unused, unwashed, and with tags intact.

2) Within 30 days from order date.

3) Delivery / shipping costs and funds transfer fees for the refund will be borne by the purchaser, unless it is the result of our error.

4) We will credit back the amount to your bank account.

Kindly whatsApp us here should you require a refund.

Other than Singapore, we only ship to Malaysia.

Yes we gladly do.

1) Simply purchase a gift box here.

2) We’ll pack and wrap it up nicely.

3) Photos of the contents and the wrapping will be provided to you via WhatsApp or email.

4) We will deliver it to your stated address.

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